Refund Policy
Refund Policy
1. Damaged or Defective Items
If your advent calendar arrives damaged or defective, please contact us within 7 days of delivery at neuraswitch@outlook.com with:
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Your order number
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A photo of the damaged or defective item
Once verified, we will provide:
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A replacement of your advent calendar, or
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A full refund if a replacement is unavailable.
2. Incorrect Items
If you receive an item that does not match your order (e.g., wrong product), please contact us within 7 days of delivery with your order number and a photo. We will correct the mistake with a replacement or refund.
3. Non-Returnable Items
We cannot accept returns or provide refunds for:
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Change of mind
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Incorrect shipping address provided by the customer
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Delivery delays once the order has been shipped
4. How to Request a Refund
To request a refund or replacement:
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Email us at neuraswitch@outlook.com with your order number and issue details.
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Attach a photo of the product if it is damaged or defective.
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Wait for our confirmation — we aim to respond within 3-5 business days.
Refunds will be processed via the original payment method within 6–10 business days after approval.
5. Contact Us
For questions about our Refund Policy or your order, contact:
NeuraSwitch